Frequently asked questions

How long does it take for my order to arrive?

We offer express shipping within 24-48 business hours to mainland Spain. You will receive an email with the tracking number as soon as your order ships.

Can I pay cash on delivery?

Yes, we offer cash on delivery at no extra cost. You pay when you receive the package at your door, it's convenient and risk-free.

What if I'm not happy with the product?

You have 30 days from receipt to return any product in perfect condition. Returns are free, and we will refund 100% of the amount.

Are the products safe for my dog?

Absolutely. All our products are tested and verified to ensure your pet's safety. The materials are non-toxic and comply with European regulations.

Do you ship to the Canary Islands, Balearic Islands, Ceuta, and Melilla?

Yes, we ship to all of Spain. Shipping times and costs may vary for these areas. Please consult us before placing your order if you have any questions.